originally posted by .sasha:
originally posted by Brad Kane:
So, I went there Monday night with seven other folks, including a bunch of fans of the Las Vegas location and it was the single most disastrous dining experience any of us have ever encountered in a restaurant. I posted my thoughts on another board it's become a lengthy thread and Eater even picked up on it.
Everything is wrong with Lotus of Siam NYC.
Why so hostile, Brad ? Give the guys a break, I thought they just opened.
originally posted by Brad Kane:
originally posted by .sasha:
originally posted by Brad Kane:
So, I went there Monday night with seven other folks, including a bunch of fans of the Las Vegas location and it was the single most disastrous dining experience any of us have ever encountered in a restaurant. I posted my thoughts on another board it's become a lengthy thread and Eater even picked up on it.
Everything is wrong with Lotus of Siam NYC.
Why so hostile, Brad ? Give the guys a break, I thought they just opened.
Because it was the single worst dining experience I've ever experienced.
Look, as you know I make my living selling to restaurants and am extremely understanding when it comes to all kinds of service and food mistakes. This is the first time I've ever posted anything negative about a restaurant. I mean, look how frequently I put up with the food at Minetta under the old regime. But my friends and I have never had a worse experience in a restaurant. We were ready to just grin and bear it until the manager came over, finally, and started yelling at us that it was all our fault because we were eight people. It was only then that we decided to leave.
originally posted by Scott Kraft:
originally posted by Brad Kane:
originally posted by .sasha:
originally posted by Brad Kane:
So, I went there Monday night with seven other folks, including a bunch of fans of the Las Vegas location and it was the single most disastrous dining experience any of us have ever encountered in a restaurant. I posted my thoughts on another board it's become a lengthy thread and Eater even picked up on it.
Everything is wrong with Lotus of Siam NYC.
Why so hostile, Brad ? Give the guys a break, I thought they just opened.
Because it was the single worst dining experience I've ever experienced.
Look, as you know I make my living selling to restaurants and am extremely understanding when it comes to all kinds of service and food mistakes. This is the first time I've ever posted anything negative about a restaurant. I mean, look how frequently I put up with the food at Minetta under the old regime. But my friends and I have never had a worse experience in a restaurant. We were ready to just grin and bear it until the manager came over, finally, and started yelling at us that it was all our fault because we were eight people. It was only then that we decided to leave.
I can't believe it but I agree with Brad.
originally posted by Thor:
Danny Meyer
originally posted by lars makie:
I know it doesn't excuse a piss-poor experience, but am I crazy in thinking that they opened extraordinarily quick. It seemed as if within a week or two of announcing they were going in the CRU space, they were up and running. Doesn't leave a lot of time to work any kinks out before getting their ass handed to them because of a bad night. It's not like that space has a very good track record; a recipe for a rocky road. Isn't a soft-opening supposed to be for friends-and-family? Wouldn't you think they'd treat all tables as if they were that?
Of course in the end the customer pays for that type of thing (marketing).originally posted by Robert Dentice:
It is very surprising to me that no one from the restaurant has yet to contact Brad. Most top restaurants in NYC have people monitor the internet for things like this, especially at a new restaurant.
I read an article about someone who mentioned via Twitter he was eating at Burger King in a airport today and 11 Madison tomorrow (or something like that)...when he arrived they presented him with small lamb hamburgers and said they hoped he enjoyed them better.
"Man leaving Montreal to fly to New York puts an entry on Twitter about the hamburger he ate at the airport, an amuse-bouche for my dinner at Eleven Madison Park. Sifton writes: The next evening, at the restaurant, he and his guests were served an amuse-bouche of small lamb burgers on diminutive buns. We hope these are better than the one you had at the airport, the waiter said, according to Ms. Rich. Hosts had been scanning social networks that morning, looking for mentions of the restaurant. Spotting this one, they had notified the kitchen.
originally posted by Tom Glasgow:
Of course in the end the customer pays for that type of thing (marketing).originally posted by Robert Dentice:
It is very surprising to me that no one from the restaurant has yet to contact Brad. Most top restaurants in NYC have people monitor the internet for things like this, especially at a new restaurant.
I read an article about someone who mentioned via Twitter he was eating at Burger King in a airport today and 11 Madison tomorrow (or something like that)...when he arrived they presented him with small lamb hamburgers and said they hoped he enjoyed them better.
"Man leaving Montreal to fly to New York puts an entry on Twitter about the hamburger he ate at the airport, an amuse-bouche for my dinner at Eleven Madison Park. Sifton writes: The next evening, at the restaurant, he and his guests were served an amuse-bouche of small lamb burgers on diminutive buns. We hope these are better than the one you had at the airport, the waiter said, according to Ms. Rich. Hosts had been scanning social networks that morning, looking for mentions of the restaurant. Spotting this one, they had notified the kitchen.
There's value to monitoring, especially for situations like Brad's experience at LoS .originally posted by Robert Dentice:
originally posted by Tom Glasgow:
Of course in the end the customer pays for that type of thing (marketing).originally posted by Robert Dentice:
It is very surprising to me that no one from the restaurant has yet to contact Brad. Most top restaurants in NYC have people monitor the internet for things like this, especially at a new restaurant.
I read an article about someone who mentioned via Twitter he was eating at Burger King in a airport today and 11 Madison tomorrow (or something like that)...when he arrived they presented him with small lamb hamburgers and said they hoped he enjoyed them better.
"Man leaving Montreal to fly to New York puts an entry on Twitter about the hamburger he ate at the airport, an amuse-bouche for my dinner at Eleven Madison Park. Sifton writes: The next evening, at the restaurant, he and his guests were served an amuse-bouche of small lamb burgers on diminutive buns. We hope these are better than the one you had at the airport, the waiter said, according to Ms. Rich. Hosts had been scanning social networks that morning, looking for mentions of the restaurant. Spotting this one, they had notified the kitchen.
In an era of twitter, yelp, google alerts, etc...it does not cost much to monitor customer feedback.